{"id":27,"date":"2023-04-20T11:47:06","date_gmt":"2023-04-20T11:47:06","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/furniture2-elementor\/?page_id=27"},"modified":"2026-01-31T15:46:56","modified_gmt":"2026-01-31T15:46:56","slug":"centro-de-ayuda","status":"publish","type":"page","link":"https:\/\/prueba.bf.edu.pe\/wp\/centro-de-ayuda\/","title":{"rendered":"Centro de Ayuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27\" class=\"elementor elementor-27\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3251e4e e-flex e-con-boxed e-con e-parent\" data-id=\"3251e4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4fa34c elementor-widget elementor-widget-heading\" data-id=\"b4fa34c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A\u00f1ade aqu\u00ed tu texto de cabecera<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca2b1b8 elementor-widget elementor-widget-html\" data-id=\"ca2b1b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"help-grid\">\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-orders\">\r\n        <!-- Box icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <path d=\"M21 16V8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16z\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Pedidos y Env\u00edos<\/h3>\r\n        <p>Rastrea pedidos, tiempos de entrega y opciones de env\u00edo<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-returns\">\r\n        <!-- Return icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <polyline points=\"1 4 1 10 7 10\"\/>\r\n          <path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Devoluciones y Reembolsos<\/h3>\r\n        <p>Pol\u00edticas de devoluci\u00f3n, proceso de reembolso e intercambios<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-payments\">\r\n        <!-- Card icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\"\/>\r\n          <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Pagos y Facturaci\u00f3n<\/h3>\r\n        <p>M\u00e9todos de pago, facturas y problemas de cobro<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-account\">\r\n        <!-- User icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/>\r\n          <circle cx=\"12\" cy=\"7\" r=\"4\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Cuenta y Recompensas<\/h3>\r\n        <p>Configuraci\u00f3n de perfil, programa de recompensas y puntos<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-tech\">\r\n        <!-- Headphones icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <path d=\"M3 18v-6a9 9 0 0 1 18 0v6\"\/>\r\n          <path d=\"M21 19a2 2 0 0 1-2 2h-1v-8h1a2 2 0 0 1 2 2z\"\/>\r\n          <path d=\"M3 19a2 2 0 0 0 2 2h1v-8H5a2 2 0 0 0-2 2z\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Soporte T\u00e9cnico<\/h3>\r\n        <p>Problemas del sitio web, errores en la app y soluci\u00f3n de inconvenientes<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n    <a href=\"#\" class=\"help-card\">\r\n      <div class=\"icon-box icon-general\">\r\n        <!-- Question icon -->\r\n        <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\r\n          <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\r\n          <path d=\"M9.09 9a3 3 0 0 1 5.82 1c0 2-3 3-3 3\"\/>\r\n          <line x1=\"12\" y1=\"17\" x2=\"12\" y2=\"17\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n      <div class=\"text\">\r\n        <h3>Preguntas Generales<\/h3>\r\n        <p>Informaci\u00f3n de la tienda, pol\u00edticas y consultas sobre productos<\/p>\r\n      <\/div>\r\n    <\/a>\r\n\r\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-819877e e-flex e-con-boxed e-con e-parent\" data-id=\"819877e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53502b7 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"53502b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Preguntas Frecuentes<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7650a6 elementor-widget elementor-widget-wd_accordion\" data-id=\"a7650a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo rastrear mi pedido?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Puedes rastrear tu pedido ingresando a nuestra p\u00e1gina de Rastrear Pedido y escribiendo tu n\u00famero de pedido y correo electr\u00f3nico. Recibir\u00e1s actualizaciones en tiempo real sobre la ubicaci\u00f3n de tu paquete y el tiempo estimado de entrega.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00bfCu\u00e1l es su pol\u00edtica de devoluciones?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Ofrecemos una pol\u00edtica de devoluci\u00f3n de 30 d\u00edas para la mayor\u00eda de los productos. Los art\u00edculos deben estar sin usar y en su empaque original. Algunos productos, como los de cuidado personal, pueden tener restricciones. Visita nuestra p\u00e1gina de Devoluciones y Reembolsos para conocer todos los detalles.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00bfCu\u00e1nto tiempo tarda el env\u00edo?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>El env\u00edo est\u00e1ndar tarda entre 3 y 5 d\u00edas h\u00e1biles, el env\u00edo expr\u00e9s entre 1 y 2 d\u00edas h\u00e1biles, y la entrega el mismo d\u00eda est\u00e1 disponible en zonas seleccionadas para pedidos realizados antes de las 2:00 p. m.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00bfC\u00f3mo uso un c\u00f3digo promocional?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Ingresa tu c\u00f3digo promocional en el campo \u201cC\u00f3digo de Descuento\u201d durante el proceso de pago. El descuento se aplicar\u00e1 autom\u00e1ticamente a los productos elegibles en tu carrito.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00bfPuedo cambiar o cancelar mi pedido?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Los pedidos pueden modificarse o cancelarse dentro de la primera hora despu\u00e9s de realizar la compra. Pasado ese tiempo, por favor contacta a nuestro equipo de soporte para recibir ayuda.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6a0a5db e-flex e-con-boxed e-con e-parent\" data-id=\"6a0a5db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c22e0c2 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c22e0c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"icon icon-tabler icons-tabler-outline icon-tabler-help-circle\"><path stroke=\"none\" d=\"M0 0h24v24H0z\" fill=\"none\"><\/path><path d=\"M3 12a9 9 0 1 0 18 0a9 9 0 0 0 -18 0\"><\/path><path d=\"M12 16v.01\"><\/path><path d=\"M12 13a2 2 0 0 0 .914 -3.782a1.98 1.98 0 0 0 -2.414 .483\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00bfA\u00fan necesitas ayuda?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNuestro equipo de soporte est\u00e1 disponible 24\/7 para ayudarte\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04cce31 e-con-full e-flex e-con e-child\" data-id=\"04cce31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d543d0 elementor-button-info elementor-widget elementor-widget-button\" data-id=\"5d543d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"icon icon-tabler icons-tabler-outline icon-tabler-phone-call\"><path stroke=\"none\" d=\"M0 0h24v24H0z\" fill=\"none\"><\/path><path d=\"M5 4h4l2 5l-2.5 1.5a11 11 0 0 0 5 5l1.5 -2.5l5 2v4a2 2 0 0 1 -2 2a16 16 0 0 1 -15 -15a2 2 0 0 1 2 -2\"><\/path><path d=\"M15 7a2 2 0 0 1 2 2\"><\/path><path d=\"M15 3a6 6 0 0 1 6 6\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactar Soporte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A\u00f1ade aqu\u00ed tu texto de cabecera Pedidos y Env\u00edos Rastrea pedidos, tiempos de entrega y opciones de env\u00edo Devoluciones y<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":0,"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"wp:attachment":[{"href":"https:\/\/prueba.bf.edu.pe\/wp\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}